FAQ
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Frequently Asked Questions
We specialize in premium towel bars, towel rings, and bathroom hooks from trusted manufacturers such as Delta, Franklin Bliss, SEACHROME, and MOEN.
Yes, all our products are carefully sourced through verified distributors, overstock suppliers, and liquidation channels. While we are not officially affiliated with the brands listed, we ensure that items are authentic and inspected before being offered for sale.
Manufacturer warranties may not apply to purchases made through Willis Ads unless specifically stated on the product page. For warranty-related concerns, we recommend contacting the brand directly.
If your order arrives damaged, please contact us immediately at support@willisads.store. We will arrange a replacement or a refund in line with our Return & Refund Policy.
You can reach our support team by email at support@willisads.store or by phone at +1 740 244 1488 during business hours.
At this time, we primarily ship within the United States. Please check our Shipping & Delivery Policy for updates on international shipping availability.
Most orders are processed quickly, and delivery times depend on your location and chosen shipping method. Full details are available in our Shipping & Delivery Policy.
Orders can only be canceled if they have not yet been processed or shipped. Please contact us as soon as possible if you wish to cancel an order.
Yes, eligible items may be returned within the return period if they are unused, undamaged, and in their original packaging. Please review our Return & Refund Policy for full instructions.
No, Willis Ads is an independent retailer. The brand names, logos, and trademarks shown belong to their respective owners and are used only for identification and compatibility purposes.